Customers wait while context gets lost
A language gap can turn a quick account, setup, or troubleshooting question into a long back-and-forth thread.
Customer Success & Support
Translated Calls for Customer Success & Support
Help multilingual customers by voice instead of slow text translation.
A simpler way to help multilingual customers
Use TolkTime when a customer, client, or account contact needs a live voice conversation that is faster than translated email or chat.
Send a translated call link. Each person speaks their own language and hears translated voice. Guests join without an app, account, payment, or setup.
Language friction slows down customer support
Setup creates more frustration
Asking a customer to install an app, create an account, or configure another meeting tool adds friction when they already need help.
Text translation misses urgent nuance
Support and success teams often need to hear tone, clarify symptoms, confirm steps, and agree on next actions in the moment.
How TolkTime works for customer support calls
1
Choose languages
Select your team's language and the customer's language before starting the Call.
2
Start the Call
TolkTime opens a browser Call prepared for live translated voice and captions.
3
Send one link
Share the invite by email, SMS, chat, ticket, or the support channel your customer already uses.
4
Customer joins
The customer opens the link in a browser without an account, app install, or payment method.
5
Speak naturally
Each side speaks their own language and hears translated voice during the conversation.
Why customer teams use TolkTime
Resolve more issues by voice
When text is too slow, a translated Call lets your team ask follow-up questions and confirm what the customer means.
Keep support accessible
Customers can join from the browser without an account, app, payment, or setup, so language help does not create another hurdle.
Support onboarding and renewals
Use live translated voice for setup walkthroughs, account reviews, renewal questions, and service conversations.
Bring the right teammate in
Add a support specialist, success manager, or technical teammate and run the conversation together with up to 6 participants.
Use the call format you need
Start audio-only, turn on video, share a screen, or keep a ticket open when troubleshooting needs visual context.
Start a translated customer support Call
Choose the languages, send the link, and let your customer join from the browser.